General Questions

How do I know that the tickets listed on stagefronttickets.com are authentic?
Stage Front Tickets is a member of the Better Business Bureau OnLine Reliability Program, a member of the National Association of Ticket Brokers (NATB), which was organized to promote the highest level of ethics in the secondary ticketing marketplace, and a member of the Baltimore/Washington Corridor Chamber of Commerce.  We are fully bonded and licensed.

What are your office hours and where are you located?
Our office is open Monday thru Friday from 9:00 am until 6:00 pm, and Saturday from 10:00 am to 2:00 pm Eastern Time.  You can purchase tickets online 24 hours a day, 7 days a week.
Corporate Headquarters
Stage Front Tickets, Inc.
10270 Old Columbia Rd. Suite #150
Columbia MD 21046

Where can I check references for Stage Front Tickets?
You can check with the National Association of Ticket Brokers (NATB), the Better Business Bureau (BBB), or the Baltimore Washington Corridor Chamber of Commerce (BWCCC).

How do I contact Stage Front Tickets?
By calling one of the following numbers during our office hours:
1-800-250-2525
301-953-1163
410-880-0017
Or by visiting us on the web at www.stagefronttickets.com

Privacy and Security

How do I know that my transaction is secure and that my personal information is protected?
Stage Front Tickets ensures a safe, secure buying experience.  Our offices are equipped with the latest computer technologies.  All transactions conducted on our web site go through a secure browser and are protected by SSL software, the industry standard, and the best software available today for secure online commerce business.  All transactions are processed on our secure server with full 128-bit encryption.  This means that all of your personal information, including your credit card number, name, and address cannot be read as the data travels over the Internet.  Your personal information is protected at all times.

Buying Tickets

Where can I review your Sales Terms and Conditions?
Click HERE

What types of payment do you accept?
We accept VISA, Mastercard, American Express, and Discover.  The billing address will be verified with your credit card company, so you must use the same billing and shipping address.  Should you require that the order be shipped to an alternate address, we will require a faxed authorization from you, or you can call your credit card company and add a second shipping address.  This only takes a few moments, and is the best, safest method.  The fax authorization includes a signed copy of the invoice along with legible copies of your driver's license and the credit card that was used for the purchase.  This is done to protect both you and Stage Front Tickets against fraudulent credit card use.  Cash will only be accepted in person at our corporate office located in Laurel, Maryland.  Stage Front Tickets does not accept personal checks.

Do I have to pay sales tax?
We collect tax as required by law.  Any sale for an event that takes place within the State of Maryland requires that we collect an entertainment tax that is variable up to 7%.

How are my tickets shipped?
All tickets are shipped via Federal Express courier service and all deliveries require a signature.  We do not allow an reroutes on packages.  The courier must deliver it to the address on the package.  They cannot deliver it to any other address.  If you have any specific delivery requirements, please discuss them with a customer service representative when you place your order.  Tickets are sent to your credit card billing address.

What shipping charges will I pay?
We charge $15.00 for 2-day FedEx shipping.  Other delivery methods may be available.  Please note that the delivery times are from the date that we ship the order.  Some tickets are not in stock at the time of ordering; please ask your sales representative for details.  All delivery times are subject to availability in your delivery area.  Any other special delivery requirements can be quoted as requested.

How can I track my order?
Stage Front Tickets will inform you as to when you can expect your package as we confirm your order.  If it does not arrive when expected, please contact your sales representative.  Or, you can track your package online at www.fedex.com

What is your refund/return policy?
There are no refunds, exchanges, or cancellations on any order once it is submitted to us.  This policy is in place because when you place an order, we secure and acquire those tickets for you, and are not able to recover our costs if you want to cancel.  Please order tickets only after you are certain you want them.  For information on how to resell tickets that you purchased from Stage Front Tickets, please contact purchasing@stagefronttickets.com or call us at 1-800-250-2525.

What if my event is cancelled?
If an event is cancelled for any reason other than an Act of God (rainout, earthquake, flood, etc.), war, terrorism, strike, or lockout, we will provide a full refund for the amount that you paid for the tickets.  Any shipping charges are not refundable.  TICKETS MUST BE RECEIVED BACK IN OUR OFFICE WITHIN 14 DAYS OF THE ANNOUNCEMENT OF THE CANCELLATION.  We suggest returning tickets via certified mail or using a carrier than can provide you with proof of delivery.  In case of a rainout or strike for a sporting event, no refunds will be made.  You must exchange the tickets at the venue for a seat to a future game that is still available.  In all other instances not mentioned above, we will attempt to obtain a refund from the original seller of the tickets; however, no refund or percentage of refund can be guaranteed.

What if my event is postponed?
If an event is postponed, the tickets will be honored for the rescheduled event date.  New tickets will not need to be issued.  We are not able to offer customers refunds on postponed events.

What if my tickets are lost or stolen?
When you receive your tickets, keep them in a safe place.  Unfortunately, tickets cannot be replaced if they are lost, stolen, or damaged.  Please note that direct sunlight or heat can damage some tickets.

Can I put tickets on hold?
No, we do not hold tickets due to frequent fluctuation in prices.

Can I purchase a gift certificate from Stage Front Tickets?
Yes!  In fact, Stage Front gift certificates make great gifts!  Gift certificates can be purchased for any amount above $25.  Contact a sales representative for details.

Selling Tickets

I have tickets to sell.  How can I sell them on stagefronttickets.com?
Please call during office hours and ask to speak to a member of our Purchasing Department.

Can I mail my tickets to Stage Front Tickets to sell?
We do buy tickets from individual sellers.  Please do not mail in any tickets before speaking with one of our Purchasing Agents, and agreeing to a price.  We cannot always buy tickets from every individual.

Ticket Brokers

What is a ticket broker?
A Broker is defined as "one hired for a fee to negotiate purchases, contracts, or sales."  A ticket broker does just that.  There are people who want to sell their tickets and there are also people who want to buy those same tickets.  There are two ways that a broker can do this.  The broker can buy the tickets outright from the seller and hope that they can sell them.  If the market drops or the tickets don't get sold, the broker incurs the loss.  The second way is the broker could take the tickets from the seller on consignment and keep a fee if they are sold.  Either way, a ticket broker puts the buyers and the sellers together for a fee.  Stage Front Tickets has been in business since 1985 as a licensed ticket broker.

Why are the tickets on your site listed above face value?
Licensed ticket brokers generally sell their tickets at prices above face value.  This price is known as the tickets' "market value."  The only place you can purchase tickets at face value is through Ticketmaster or a venue box office.  However, it is important to note that these primary sellers often charge additional service fees - creating actual prices that are higher than the amount listed on the face of the ticket.  Licensed ticket brokers specialize in obtaining desirable seats for high-demand and sold-out events.  We get these tickets from a variety of sources, including season ticket holders and individuals who have extra tickets for events.  To obtain these high-demand tickets, brokers pay a premium, or a price often well above face value.  They then sell these tickets at the market value.  The market value price for a ticket is determined by many factors including seat location, supply and demand, date and location of the event, etc.  This means that we sometimes must sell tickets for below face value.  Our ultimate goal is to provide our customers with the greatest selection of event tickets at competative prices.

Is it illegal to sell tickets for more than face value?
No. All transactions that we handle meet all state and local provisions.

Is it illegal to buy tickets for more than face value?
In most states, it is legal to buy tickets from Stage Front Tickets.  If you are a resident of New York or Florida, there are certain restrictions about purchasing tickets for more than their face value.  New York State statues currently prohibit Stage Front Tickets from selling tickets for events taking place in New York State to New York residents.  We cannot sell tickets for events that take place in the state of New York if you have a credit card billing address or a shipping address that is located in the state of New York.  If the event takes place within the state of New York, we can only sell tickets to that event to people who live outside of the state of New York.  All event tickets offered for sale from Stage Front Tickets to Florida residents are included as part of a transportation package.  It is not mandatory that you take advantage of the travel services we provide.  Whether you accept or decline the transportation portion of your package, your purchase price will be the same.